The following article looks at the ways that using using an outsourced payroll company such as ePayMe can improve a recruitment agency’s efficiency. The article appeared as an advertorial in the January 2018 edition of ‘Global Recruiter’ magazine.
Outsourcing for efficiency
Using a dedicated payroll provider pays – in more ways than one
Andrew Johnston, Chairman of ePayMe
As an outsourced payroll provider operating in the rapidly evolving temporary employment sector, we need to understand and adapt to the needs of two sets of clients, namely recruitment agencies and their contractors. The trick is to satisfy all of these varied and complex requirements whilst remaining largely in the background: recruitment consultants and contractors all have better things to do than worry about payroll!
Looking after existing clients whilst taking on board a never-ending stream of new ones requires a high level of operational efficiency that can only be achieved over time.
Over the years we’ve honed our processes and invested in ever more proficient technology with three key goals constantly in mind: speed, accuracy and reliability. If you fall short in any one of those areas, you’re in trouble! However, to be successful long-term in this business you need to add one more vital ingredient to the efficiency mix: great customer service. The customer always comes first for us, which is why every phone call is answered by a human – usually within a few seconds. We handle hundreds of calls every week and spend an enormous amount of time explaining payroll issues, resolving problems and allaying anxieties.
“We have been working with the team at ePayMe for several years now and cannot fault their customer service and professionalism. They have definitely assisted in the growth of our business and continue to have a close and fruitful relationship with us.”
Gavin White, Managing Director
Autotech Recruit Ltd
How can ePayMe benefit your business?
Many recruitment agencies operating in the temporary work and contractor sector rely on an external provider to look after payroll. That’s generally accepted as a business necessity – but what is sometimes overlooked are the tangible gains in terms of overall efficiency. Here are some of the ways in which using ePayMe can benefit your agency:
Reduced overheads
As we offer a full end-to-end payroll service, the costs of processing contractor pay are dramatically reduced compared with doing it in-house. The agency doesn’t need to invest in expensive and compliant payroll software; there are no bank transactions in processing contractor payroll; fewer insurances are required; fewer staff are required in the accounts department; no dealing with HMRC and PAYE … the list goes on and on.
More productive consultants
Our knowledgeable customer services team will field the majority of pay-related queries, which otherwise would have to be dealt by agency staff.
Compliance
We are experts in compliance and make sure your contractors are treated and paid in line with the latest regulatory requirements, including the Agency Workers Regulations, Pensions, Working Time Directive, the Criminal Finances Act and the DPA/GDPR.
Flexibility
With millions of people now going the contractor route, it’s essential to provide payroll solutions that can cater for every need – no matter how many or how few hours are being worked. Whatever solution is chosen by you for your contractors, we are completely transparent in explaining how pay is calculated.
Satisfied contractors
At the end of the day, a recruitment company wants to keep its contractors as happy as possible and pay is always going to be a particularly sensitive and important area. We can help by ensuring that new registrations are processed with maximum speed and minimum fuss. And when it comes to payments, our state-of-the-art payroll software and highly efficient staff ensure the contractor is always paid using the correct tax code and the correct net pay is transferred to their bank account, on time, every time.
Source: Global Recruiter Issue 185 | January 2018