At ePayMe we are always pleased to receive feedback from contractors and agencies about our service. The following are genuine, unedited testimonials.
Janice CSA of epayme has been great help when it came to helping me with my enquiries. She was fast and efficient with answering my questions and delivered excellent customer service
Tee – Google Reviews
This is an inexcusably late but heartfelt thank you for the wonderful service you gave me with my pay between March and May 2022.
I was working for an agency in Bristol and you ensured that my pay arrived with me every week like clockwork. It was much appreciated.
Anna – Contractor (Education)
Super Service, always quick to get back to you on queries. Really helpful staff that go above and beyond for you.
James – Recruitment Director
The candidates have reported a smooth transition when registering with you, with a very clear and straight forward process attached to this transition.
EPAYME seem to communicate with my candidates on time, and when asked to communicate (i.e. if a candidate is available at a specific time). Due to this great initial feedback from new candidates, It is likely that I will be moving a few of my existing candidates over to EPAYME as I will be sharing this positive initial feedback with them too. Thanks so much again and take care.
Branden – Senior Consultant
Thank for so much for the brilliant service that you have provided.
Should I go down the agency route again, you would be my first and only choice. The service has been excellent.
Hemendra – Contractor
Just wanted to say thank you for looking after our candidates and for registering and explaining everything to the new ones we are sending across. I really appreciate how you look after them, and the feedback we have had from candidates is outstanding.
James – Director
I am new with you guys and I find your speed of response incredible and the great call I had with your staff. Thank you! I feel very safe having you handling my pay.
Patrick – contractor
The service we have received from ePayme has been consistently great over the years and they have continued to be one of the companies that we are happy to recommend to candidates registering with us. They have supported us well during lockdown and we are glad to know their support is there during these testing times.
Chris – Finance Controller
They have been a useful resource for not only HMRC but also a good sounding board for me on potential projects coming up. We receive no complaints from our staff about how they work, they are always professional and polite and take the time to explain things to the team knowing that not everyone understands the complexities of the UK tax system.
Kelly – Group Management Accountant
Nothing but praise for epayme who I used as my umbrella company on a recent 8 month IR35 contract. Always helpful whenever I needed to contact them and payments were on the dot.
I have no hesitation in recommending them and will use them again should the need arise.
Andrew – Contractor
I would just like to say how amazing Epayme have been through out the Coronavirus Pandemic. In the very beginning when I was very anxious regarding payment I dealt with a particular lady named Amber Levitt, throughout Amber was always very reassuring and always answered any query I had. Thank you Amber you made a difficult time so much easier with your professionalism and always gave me your time very happily even though I know you were being bombarded by thousands of emails. Thank you Epayme amazing service.
Debbie – Contractor
Easily one of the best pay role companies I have used. From the point of view an agency offering Epayme to our candidates they are extremely professional and go above and beyond to ensure candidates fully understand there options.
Samuel – Recruitment Consultant
We have worked with he team at Epayme for over 3 years now running hundreds of contractors via these systems. The HQ team are excellent and the contractors overall are very happy. I would highly recommend.
James – CEO
Epayme is a company whose services has always been efficient. The staff are courteous and always respond to my queries, I ask on a regular basis. I am on the Furlough scheme. Epayme, supplied all the necessary forms for me to complete for the scheme. I am grateful to have Epayme as my payroll provider.
Alles – Contractor
Excellent payroll company ! I have used them for almost a year and could not be happier about their service. They have always replied promptly to all my queries and my payslips have always been accurate and issued on time. They also take minimum fees, which is something I did not experience in other payroll companies I had used in the past. I highly recommend them.
Sandra – Contractor
“We have been working with the team at ePayMe for several years now and cannot fault their customer service and professionalism. They have definitely assisted in the growth of our business and continue to have a close and fruitful working relationship with us.”
Gavin – Managing Director
I would like to take this opportunity to say thank you to all the staff at ePayMe for your excellent service.
Felicity – Contractor
Excellent support team, very professional and helpful.
Elena – Contractor
Friendly and didn’t mind ALL my questions to make sure I understood everything.
Madeleine – Contractor
“Thank you for your help in the matter. You have been so professional and really understanding. Once again thank you, ePayMe are always fantastic.”
Nicola – Contractor
“Thank you all for being so prompt with replies, for processing everything so smoothly and for all your help throughout my tenure with the agency. The payroll team and everyone else at ePayMe have been wonderful and I can’t thank you enough.”
Zeeshan – Contractor
“Since registering with ePayMe, we have been very impressed with their business approach and knowledge of the industry. Always on hand, ePayMe’s friendly and helpful team provides our business and staffers with the professional support needed. Thanks!”
Cat – Director
“Well done, carry on the good service.”
Fazal – Contractor
“Exceptional service week after week. Very friendly and helpful staff.”
George – Contractor
“Thank you for the further explanation, it is definitely not a risk that any of us want to take so the detail that you have put in is very much appreciated as I can’t help but feel like this could have gone another way with other Umbrella Companies and we could have found ourselves in even more of a predicament if flagged after payment. Many thanks.”
Emma – Agency
“I just wanted to say how much I like the new expenses submission on the website, it’s much easier to use, especially with my iPad.”
Deborah – Contractor
“Thank you for all the help & honest guidance prior to my registering with you – very helpful & much appreciated.”
Shaemila – Contractor
“Laura has always been exceptionally helpful with any queries our office has had. She seems to go above and beyond what is expected of her; nothing ever seems like too much trouble.”
Tom – Education Agency
“Thank you so much for your response to my problem with holiday pay. My payment has been processed. I cannot thank you enough or express how impressed I am with your efficiency and understanding.”
Jackie – Contractor
“Since being with ePayMe I have been pleased with the level of care received by ePayMe. You have been great and always assisted me with any queries and is always welcoming and bubbly. It’s a great comfort to know that help is always at hand.”
Tenisha 🙂 – Contractor
“Hi Andrew,
I would like to personally say thank you for all the hard work and effort you and the ePayMe team have provided us during the transition period of putting our business through you, we knew it was going to be a huge mountain to climb, yet you made the process trouble free and supportive throughout. If you have any clients that would like a testimonial or reference, please do not hesitate to provide them with my details as I would be delighted to recommend you and your business to any of your clients or potential clients and wish you all the best for the future.”
Mark – Managing Director – Education Agency
“I also want to thank you for your attention to detail and swift responses to any request I’ve made. ePayMe offer outstanding satisfaction and I have no hesitation in recommending your services to anyone I know who needs an umbrella company. I wish you all the best for the future.”
Alan – Contractor
“Good evening, Further to our previous correspondence I would like it to be noted, that I have found your personal service and advice to be of a high standard, professional and extremely helpful. If you could inform your management that I would like it to be recognised, that if it had not been for your customer service I would not have returned to you (ePayMe) as a payroll provider. Many thanks for your assistance.”
Shelagh – Contractor
“I have worked closely with ePayMe for around 3 months. I have always found them to be friendly, welcoming and highly professional at all times. Our account manager is always at hand to answer any problems or queries that may arise and has made the registration process rapid and as straight forward as possible.
It is an absolute pleasure to work with ePayMe and find it comforting that I can rely on them to help our process run as smooth as possible. I look forward in continuing to work alongside ePayMe in the future and a huge Thank you for all your help!”
Rachael – Payroll – Education Agency
“I have had a positive experience with ePayMe, unlike with some other companies and I will be recommending ePayMe as a reliable umbrella company, Thank you.”
Taslima – Contractor
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