HM Revenue & Customs invest £45 million to improve Customer Services

Calling HM Revenue & Customs is always a stressful experience, being left on hold wondering if someone will ever pick up but you are not alone. It is estimated that only 66% of taxpayers were able to get through to a member of the HM Revenue & Customs team in the month of September 2014, leaving 2.4 million calls unanswered. With this falling below the 80% target of calls that should be answered to sustain a consistent level of service to the Taxpayers, HM Revenue & Customs have apologised and announced a £45 million investment in their customer service team, with new telephone equipment being installed to improve the customers experience. With such a big investment, it aims to create 3,000 additional roles within the Customer Service team, allowing other “business areas” to focus on elements such as tax credits and paperwork. Contact HM Revenue & Customs on: Telephone : 0300 200 3300 Website : https://www.gov.uk/government/organisations/hm-revenue-customs

HMRC Opening times:

8am to 8pm, Mon to Fri

8am to 4pm Sat

Closed Sun and Bank Holidays

HM Revenue & Customs advice their phone lines are less busy before 10am, Mon to Fri. Make sure you have your National Insurance number to hand during the call.