HM Revenue and Customs’ performance is getting “better and better” despite one in five phone calls not being answered within six minutes, Dame Lin Homer has said. Dame Lin, who is quitting as HMRC chief executive, said that in three months to end of December 81per cent of calls were answered within six minutes, a record which she described as “improving”. However, Dame Lin’s claims were mocked by MPs who told her that members of the public were coming to them “almost in tears” because of the delays in answering the phone. HMRC has been repeatedly criticised over the past year for its record in answering the phone to members of the public. Read more via The Telegraph HERE