Job Opportunities at ePayMe
So you’re interested in joining ePayMe?
That’s great news! We are currently looking to fill the following vacancies:
- New Business Consultant
- Customer Services
Select the job role to view further details
New Business Consultant
Position: New Business Consultant
Location: Wokingham, Berkshire
Reporting to: Managing Director
Salary and Commission: TBC
We are currently looking for a New Business Consultant to join our busy, friendly team at ePayMe situated in Wokingham, Berkshire. ePayMe provide accounting services specifically designed for contractors and recruitment agencies.
Daily Responsibilities:
- Call new potential business and explain ePayMe and the benefits of working with us and the pay models we offer.
- Obtaining & collecting all information from agencies and contractors, upload on to our CRM system insuring all dates / conversations are recorded and the next action date is logged.
- Produce and manage a pipeline of any new and potential business. This will involve what the next steps are and what the probability is of registering the agency and their contract workers. This ill be discussed with your manager and presented to the Managing Director during every sales meeting.
- Aim towards and achieve weekly and monthly targets set.
- Understanding the process of payment and the agency requirements, making sure we have all the correct and relevant paperwork to proceed and remain compliant to HMRC regulations.
- Schedule calls on specific dates to existing agencies.
- Maintaining relationships with existing clients.
- Taking part in weekly sales meetings and discussing the sales pipeline and potential business in the future.
- Contributing to ideas and plans that will benefit ePayMe and the growth of the business.
Skills & Achievements:
- Excellent knowledge of Microsoft Office
- Flawless verbal and communication skills
- Knowledge of SAGE ACT is preferred but not essential
- New Business sales and Account Management experience is required
- Proven track record of being in a busy, pressured & target driven environment
- Polite and consultative telephone manner
- Great time management / organisation skills
We are looking for someone to start as soon as possible and the right person will need to be a driver, not a passenger within this fast paced and expanding organisation – its not who you are, but what you do that defines you!
Alternatively you can always send us a copy of your CV and a cover letter to ops@epayme.co.uk, so we can keep it on file.
Customer Services
Position: Customer Services
Location: Wokingham, Berkshire
Reporting to: Customer Services Manager
Salary and Commission: TBC (based on experience)
Daily Responsibilities:
- Answer inbound calls, take messages, pass on or deal with queries where possible
- Register candidates for payroll
- Scan and save documentation internally
- Post-sales calls to ensure high levels of service
- Deal directly with customers either by telephone or electronically
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Personality
- Delight customers and go above and beyond the call of duty
- Has a knowledge of and empathy towards the customers needs
- Able to communicate clearly, both written and in speech
- Talks in a way the customer can understand
- Works accurately and with eye for detail
- Has the best interest of both customer and company
- Has the ability to use automated information systems to analyse the customers situation
- Is able to suggest improvements to the various communications by the company
- Has a pleasant, friendly style
Alternatively you can always send us a copy of your CV and a cover letter to ops@epayme.co.uk, so we can keep it on file.